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FAQs & Help center

Are you confused or do you have questions on how to use Branda ?

Read through our FAQs to get your answers

We currently accept:

  • Direct bank transfer (Recommended for faster order processing)
  • Card payments via Paystack

We are also working on introducing installment payment options and cryptocurrency payments soon.

Payment Terms:

  • All payments must be made before project commencement to confirm interest.
  • For custom bulk projects, we offer a flexible payment structure, requiring 80% upfront payment with the balance upon completion.

Simply set up an onboarding call with our team. We’ll discuss your branding needs for the year, set key milestones, and execute them seamlessly.

Yes! We encourage businesses to partner with Branda since branding solutions are inevitable. By planning ahead, you not only ensure a seamless branding experience but also gain access to exclusive discounts.

Every project requires specific details to ensure accuracy, efficiency, and a seamless branding experience. To minimize back-and-forth communication and speed up execution, we need all relevant information upfront.

For example, if you’re ordering custom T-shirts, please provide:

  • Sizes & quantity per size
  • Colors & quantity per color (if different)
  • Print location & dimensions
  • Artwork/design files
  • Recipient’s name & contact details
  • Delivery location & timeline

The same applies to souvenirs, corporate gifts, workspace branding, and other projects—the more details we have, the smoother the process.

Easier Ordering via Our Online Branding Shop

We’ve made it effortless to place custom orders through our online branding shop, where all these details are already structured for convenience. Simply:

  1. Use the Category Method:

    • Navigate to the category of interest and add your preferred items to your cart.
    • Example: For a printed T-shirt project,
      • Go to the Wear Shop and select your preferred plain T-shirt type (Regular, Premium, or Oversized).
      • Then, visit the Print Shop and choose your desired printing method (Borderless, Screen Print, or others).
      • Add both to cart and proceed to checkout.
  2. Use the Search Method:

    • Simply type “plain T-shirt” in the search bar, select your preferred T-shirt type, and add to cart.
    • Then, search for “print option”, select your preferred printing method, and add to cart.
    • Include any specific instructions in the notes section before proceeding to checkout.

Once you complete your order and payment, our team will contact you to confirm details and begin execution immediately.

Using any of the options on our contact us page via this link or fill the help form below 

No. Branda is an all-in-one branding solutions provider specializing in core branding needs that influence customer engagement, team productivity, and brand presence.

Our services include;

  • web development,
  • workspace design & supplies,
  • creative design,
  • corporate gifting,
  • digital marketing,
  • PR, & more.

Some popular plain wear items include t-shirts, hoodies, sweatshirts, polo shirts and Caps. These items are versatile and can be customized with a variety of design elements to create unique and personalized products for your brand or customers as incentives

đźšš Shipping costs depend on product weight, delivery location, and urgency. Prices displayed at checkout are estimated for a maximum weight of 2kg. If your order exceeds 2kg, our logistics team will manually review and adjust the shipping fee accordingly.

We deliver to every state in Nigeria, the USA, Canada, and the UK.

For urgent or bulk shipments, contact our team for a customized shipping plan.

There is no fixed charge for a web development project. Each project is different and requires a different level of expertise, technologies, and development timeline. Contact us with your web development project details.

To make it easier, we have curated 4 types of plan that captures most web development projects which are;

  • Entrepreneur
  • Start ups
  • Enterprise
  • Business plus

Click here to view plans, features & prices

If you have a web development project outside these plans, click here to request a quote we will analyze your requirements and give you a detailed work breakdown structure and a cost estimate. For your information, we will calculate the total cost of your project based on –

  • The type of software solution
  • Complexity of the web solution
  • Timeline
  • Technologies you require
  • Unique features or functionalities you require

You can find that on every product page in the short description section or long description.

If not found, please screen shot the product and send a message to our support

Yes, we sign non-disclosure agreements (NDA) when we start a new project. We put great value on our client’s privacy and security and ensure that everything related to your project will remain strictly confidential.

Yes, we offer professional full rebranding services. Contact us by requesting a quote to discuss your project in detail.

Very simple ! you can simply know that by checking the product status on the product page or just screen shot the product and sending our agents a DM on WhatsApp or Instagram. We will check and give you an immediate feedback

It depends on the particular item, project and selected preferred delivery timeline but it spans from 4hours to a 3months

Our return policy varies by product:

  • Custom-made products (items specifically created to a client’s specifications) are not eligible for returns.
  • For all other products, returns are accepted within 24 hours of delivery after inspection and verification. Once approved, you can choose between a refund or a replacement.

For assistance, reach out to our support team via WhatsApp or live chat on our website. We’re here to help!

Simply call or send a message to us via WhatsApp, Instagram or email with the order details immediately within the hour of placing the order

Yes, we provide a 30-minute free consultation session for website projects, workspace development project ad other specialized services we offer at Branda. Just fill out the request a quote, and our team will reach out to you. Feel free to give a detailed explanation of your business needs in the contact form to help us understand you better. During the consultation session, we will get to know your requirements, business vision, timeline, and budget. Based on your requirements, we propose different solutions that we can use to convert your ideas into reality.

We start with an onboarding process where we store all essential creative and brand identity details, ensuring consistency across printing, digital marketing, web development, workspace design, PR, and more.

This means your branding remains uniform, professional, and impactful no matter the medium.

Yes! We have successfully executed high-impact branding solutions for businesses across diverse industries. Whether it’s a company-wide rebrand, multi-location rollout, or major event branding, we have the expertise, capacity, and resources to deliver at scale.

Branda isn’t just a service provider, we are a long-term branding partner. Our approach focuses on efficiency, cost savings, proactive execution, and eliminating vendor management hassles. We ensure your brand’s visibility, consistency, and impact are always ahead of the curve.

The confidence that all your branding needs will be executed promptly, consistently, with attention to detail, and at the highest professional standards.


Our approach 

  • Seamless & Proactive Execution – We anticipate your branding needs, ensuring timely, professional, and high-impact execution without the hassle of vendor management.

  • Unmatched Brand Consistency – With a centralized approach, we maintain uniformity across all branding touchpoints—printing, digital, PR, workspace design, and more.

  • Strategic Growth & Influence – Beyond aesthetics, our solutions are designed to enhance brand perception, customer engagement, and long-term business success.


Yes! We offer flexible services, including custom manufacturing. Additionally, we source internationally when it provides a better quality or cost-effective solution for your business.

Yes! We deliver to Canada, the USA, the UK, and any country in the world. 🌍

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